Shipping policy

Shipping Policy

Last updated: 01-22-2026

Thank you for shopping with Louis Carnegie.Store . Below you'll find important information about how we process and ship orders.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment is received.

  • You will receive a confirmation email once your order has been placed

  • You will receive a shipping notification with tracking information once your order has been shipped

Please note that processing times may be longer during high-volume periods or for special releases.

2. Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on:

  • Your location

  • Package weight and size

  • Selected shipping method

Estimated delivery times (after processing):

  • Domestic orders: 3–7 business days

  • International orders: 5–10 business days

Delivery times are estimates and not guaranteed .

3. International Shipping

We currently ship to selected international destinations.

Please note:

  • Customs duties, taxes, and import fees are the responsibility of the customer

  • We are not responsible for delays caused by customs processing

  • International shipping times may vary significantly by country

4. Digital Products

Digital products are delivered electronically.

  • You will receive a download link via email or through your account

  • No physical shipping is required

  • Digital products are not subject to shipping fees

5. Artworks & Fragile Items

Original artworks and fragile items are carefully packaged to ensure safe delivery.

Due to the nature of the artwork:

  • Additional handling or shipping fees may apply

  • Signature confirmation may be required for high-value items

6. Shipping Delays

We are not responsible for shipping delays caused by:

  • Carrier issues

  • Weather conditions

  • Custom delays

  • Incorrect or incomplete shipping addresses

Once an order has been handed over to the carrier, responsibility for delivery lies with the carrier.

7. Incorrect or Incomplete Address

Please ensure your shipping address is correct at checkout.

We are not responsible for orders:

  • Delivered to an incorrect address provided by the customer

  • Returned due to an incomplete or invalid address

If an order is returned to us, additional shipping fees may apply to resend it.

8. Lost or Stolen Packages

Louis Carnegie.Store is not responsible for lost or stolen packages marked as “Delivered” by the carrier.

If you believe your package is lost:

  • Please contact the carrier directly using your tracking number

  • You may also contact us, and we will do our best to assist

9. Returns & Shipping Costs

Shipping costs are non-refundable , except in cases where we make an error with your order.

Return shipping costs are the responsibility of the customer unless otherwise stated in our Return Policy.

10. Contact Us

If you have questions about shipping, please contact us:

📧 Email: